Dear partners in Community and Health,
The Mental Health Team at Ottawa Public Health has developed a new 20‑minute OLearn course, Introduction to De‑Escalation, designed to build a foundational understanding of de‑escalation.
The course, available in English and French, explores key topics such as:
- The role of stress and trauma in shaping a person’s response to conflict
- What escalation and de‑escalation look like and how to recognize the signs
- Practical strategies for managing escalating situations
- Resources for further learning
Through this work, we continue to equip partners with tools that strengthen mental health supports and enhance safety for both staff and the public. Attached is a postcard with a QR code that links directly to the course. We encourage you to sign up and take the training, and would greatly appreciate your support in sharing this resource widely with your teams and partners.
Thank you for helping advance this important work in mental health and lifelong wellness.
Sarah Hafez, RN., BScN.
Mental Health, Addictions and Substance Use Health Unit.
Ottawa Public Health,